SpinRise Privacy Policy

At SpinRise, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store, and safeguard your information when you visit our website or use our services. By registering an account with SpinRise Casino, you agree to the practices described below.

Information We Collect

We collect the following types of information when you use our services:

• We gather registration data such as your name, date of birth, email address, phone number, and residential address
• We collect identity verification documents required for KYC and AML compliance, including proof of ID and proof of address
• We track your gaming activity, deposits, withdrawals, and transaction history to improve our services
• We record technical information such as IP address, browser type, device identifiers, and operating system
• We store communication records when you contact our support team via live chat, email, or contact form
• We process payment details shared with us through your chosen deposit or withdrawal method

How We Use Your Data

Here at SpinRise, we use your personal information to operate our platform safely and efficiently. Our purposes for processing data include:

• We verify your identity and age to ensure compliance with our licensing obligations under the Tobique Gaming Commission
• We process deposits and withdrawals through methods such as Visa, Mastercard, Skrill, Neteller, and various cryptocurrencies
• We personalise promotions, including our Welcome Pack and VIP Club offers, based on your activity
• We detect and prevent fraud, money laundering, and unauthorised account access
• We send important notifications regarding your account, bonuses, and withdrawal limits
• We analyse gameplay patterns to support responsible gambling measures

Legal Basis for Processing

Our SpinRise Casino platform processes your data based on several legal grounds. We rely on your consent when you register an account, our legitimate interest in preventing fraud and ensuring platform security, and our legal obligation to perform KYC checks before any withdrawal is approved. Where applicable, we also process data to fulfil our contractual obligations to you as a registered player.

Data Sharing and Third Parties

We may share your information with trusted third parties who help us deliver our services. Our SpinRise team works with the following categories of partners:

• We share data with payment processors to facilitate deposits and withdrawals
• We provide information to identity verification and KYC service providers
• We disclose data to regulatory authorities, including the Tobique Gaming Commission, when legally required
• We work with game providers and platform technology partners to deliver our slots, live casino, and table games
• We may share information with law enforcement agencies to prevent crime or comply with legal obligations

We do not sell your personal data to third parties for marketing purposes without your explicit consent.

Cookies and Tracking Technologies

We use cookies to improve your experience while browsing our website. Our cookies help us remember your preferences, keep you logged in, and understand how you interact with our games and promotions. You can manage your cookie preferences through your browser settings at any time. For further details, please refer to our separate Cookie Policy.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory, accounting, and reporting requirements. Our SpinRise records relating to transactions, KYC documents, and account history are typically retained for the period required under applicable gaming regulations, even after you close your account.

Your Rights

You have several rights regarding your personal data when using our services. Our commitment to transparency means you can:

• You can request access to the personal information we hold about you
• You can ask us to correct any inaccurate or incomplete data
• You can request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing
• You can withdraw your consent for marketing communications at any time
• You can request a copy of your data in a portable format

To exercise any of these rights, you may contact our support team at support@spinrise.com, and we will respond within a reasonable timeframe.

Data Security

We are committed to protecting your data through technical and organisational measures. Our SpinRise Casino infrastructure uses encryption, secure servers, and restricted access controls to prevent unauthorised access, loss, or misuse of your information. While we take extensive precautions, no method of data transmission over the internet is completely secure, and we encourage you to use strong passwords and protect your login credentials.

International Data Transfers

As we operate across multiple regions including Germany, Austria, Switzerland, Australia, Canada, New Zealand, Italy, Norway, and Mexico, your data may be transferred and processed in countries outside your country of residence. Our Spin Rise platform ensures that any such transfers comply with applicable data protection standards and include appropriate safeguards.

Age Restrictions

Our services are intended exclusively for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and if we discover that an account has been created by someone underage, we will close the account and delete the associated data immediately.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, and site access from Germany is not permitted under our current licensing terms. Additionally, bonuses, promotions, VIP, and loyalty rewards are not available to players in Sweden and Finland. If you access SpinRise from a restricted location, we reserve the right to suspend your account and decline processing of your data for service purposes.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our SpinRise services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, our support team is available 24/7 via live chat, or you can reach us by email at support@spinrise.com. We at SpinRise are always ready to assist you with any privacy-related concerns.